500 University Avenue West, Minot, ND

Direct Care Resilience ECHO

Direct Care Resilience ECHO:
Leadership Series

Target Audience:
DD Agency Leadership, QDDPs, Supervisors

Every other Wednesday:
September 7
th, 2022 – November 19th, 2022

11:00am-12:00pm CT

Echo Resources
View Participant Guide
Case Presentation


For more information, contact Krista Opstedal


The Direct Care Resilience ECHO® is a training series to support the mental health and well-being of Direct Care Workers. This project aims to expand and develop agency leadership and direct care professionals who support individuals with disabilities and those who are aging, by increasing awareness of mental health self-care, provide resources to help sustain and strengthen the current workforce, and limit staff turnover. This is a two-part series, starting with disability provider leadership and supervisors in September, then running a training session for DSPs in January 2023.

In this series, participants will:

  • Learn best practices from industry leaders
  • Collaborate and share resources/strategies to support organizational mental health culture
  • Join sessions online via Zoom
  • Earn social work CEUS and certificates of attendance
  • No cost to participants

What is ECHO®: Extension for Community Healthcare Outcomes (ECHO) is an interprofessional practice network where education and/or healthcare professionals learn together. Short didactic lectures and case presentations are conducted during recurring video conferences. Participants learn best practices to support the individuals they serve by implementing real-time solutions, improving systems, and removing barriers to care

This series is a collaboration between the North Dakota Center for Persons with Disabilities at Minot State and the Institute on Community Integration at the University of Minnesota.



Direct Care Resilience ECHO: Leadership Series

Target Audience: DD Agency Leadership, QDDPs, Supervisors

Every other Wednesday: September 7th, 2022 – November 19th, 2022

11:00am-12:00pm CT

Register Here

Session TitleDate
Session 1: Intro to Resilience
Burnout is rarely an individual issue alone. This presentation will discuss risks related to caretaker/provider health during times of crises as well as models for both individual and organizational wellness.

As a result of attending, participants will be able to:
1) Differentiate between ‘burnout’ and ‘stress’
2) Identify tools for resilience for care providers
3) Identify traits of resilient communities and organizations

Speaker: Dr. Andrew McLean
Dr. McLean is Chair of the Department of Psychiatry and Behavioral Science at UND School of Medicine and Health Sciences. He has lectured internationally on pertinent behavioral and public health issues. Dr. McLean has a particular interest in collaborative models of care. He also is interested in individual and community resilience.
September 7th, 2022
Session 2: Effective Business Practices in Workplace Mental Health

With stress, burnout, and turnover on the rise, Mental Health America (MHA) presents an overview of 2022’s most prominent workplace mental health challenges and effective business practices to directly improve employee mental health outcomes. This session will focus on recommendations that incorporate leadership investment, managerial support, and employee empowerment as drivers for positive workplace culture and employee mental health.
In this presentation, we will:
• Discuss effective business practices in three domains - (1) Leadership Investment, (2) Managerial Support, and (3) Employee Empowerment
• Explore how to put these practices into action

Speaker: Mental Health America
September 21st, 2022
Session 3: Organizational Communication pt. I

Effective, open, and honest communication is a key skill for organizations to succeed.
This session will:
- Provide best practices for effective communication to strengthen relationships and teamwork
- Provide tips for authentic, honest, and empathetic discussions

Speaker: Dr. Linda Cresap
Dr. Cresap is the Director of the Master of Science in Sports Management program at Minot State University. She teaches classes in Leadership Communications, Organizational Collaboration, and Business Communication. She also coordinates the Prior Learning Assessment program in the College of Business. Dr. Cresap is a peer reviewer for the Higher Learning Commission (HLC) and the International Association of Collegiate Business Education (IACBE)

October 5th, 2022
Session 4: Organizational Communication pt. II

How to have difficult conversations around burnout, compassion fatigue, and mental health.

Speakers:Barb Kleist and Susan O'Nell

Barbara Kleist, MEd, JD, FAAIDD is the program director for entrepreneurial and development programs at the University of Minnesota’s Institute on Community Integration. Her work focuses on state and federal projects to improve community services for children and adults with intellectual and developmental disabilities and their families. Current projects include leading training and technical assistance efforts in federal and state policy development focused on identifying best practices for improving direct support workforce stability across LTSS and Medicaid funded systems.

Susan O’Nell spent the first part of her career as a peer mentor and trainer, a frontline supervisor, and helped develop self-managed teams. Since coming to ICI in 1995, O'Nell has used her experiences to support person-centered system change in organizations and communities, primarily through customized development and delivery of high-quality training and technical assistance.
October 19th, 2022
Session 5: How to create an Inclusive and Welcoming Workplace: Diversity, Equity, and Inclusion

- Define inclusion and its importance in the workplace
- Discuss how a shared language can boost inclusion and communication with an emphasis on BRAVE spaces
- Define cultural humility and how the practice can benefit workplace wellness and foster welcoming environments

Speaker: Jacquilyn Davis Jacquilyn Davis is the DEI & Engagement Coordinator of Mental Health Connecticut. Established in 1908, Mental Health Connecticut (MHC) is a statewide, nonprofit organization whose mission is to partner with individuals, families, and communities to create environments that promote long-term health and wellness. Jacquilyn’s journey into DEIW (Diversity, Equity, Inclusion, and Wellness) work has been a lifelong one - full of a passion for history, cultural humility, and commitment to antiracism. Jacquilyn is the founder and chair of the Equity, Social Justice & Antiracism Advisory Committee at MHC. She has earned an Inclusive Workplace Culture Specialty certificate from the Society for Human Resources as well as a Diversity, Equity and Inclusion in the Workplace certificate from the University of Florida, Muma College of Business. Jacquilyn also serves as a Board member of the Connecticut Gay and Lesbian Chamber of Commerce (CTGLC).
November 2nd, 2022
Session 6: Coping with Stress

This session will provide education and personal strategies to combat stress and burnout to live a life of optimal wellness.

Speaker:Julie Landsiedel, MSN, APRN, FNPc

Julie Landsiedel specializes in Custom Health Solutions, Lifestyle Medicine, Low Glycemic Education, Food Sensitivity Testing, Vitamin D Testing, GENE SNP DNA Testing, Energy/Fatigue, Digestive Disorders, and Inflammatory Conditions
November 16th, 2022